Cookie Policy

Purpose

This Cookie Policy explains how QLINQ HEALTH ("QLINQ HEALTH", "we", "our", or "us") uses cookies and similar technologies when you visit our website, access our Clinic Web Platform, Patient Mobile Application (where applicable), or use any related online services (collectively, the "Services").

This Cookie Policy should be read together with ourPrivacy Policy andTerms of Service.

By continuing to use our Services, you consent to the use of cookies as described in this Policy, except where you disable them through your browser settings or cookie preferences.

What Are Cookies?

Cookies are small text files that are stored on your computer, tablet, or mobile device when you visit a website. Cookies allow websites and applications to recognize your device, remember your preferences, improve functionality, and enhance your overall user experience.

Similar technologies, such as web beacons, pixels, local storage, and software development kits (SDKs), may also be used to provide comparable functionality and are referred to collectively in this Policy as "cookies."

Why We Use Cookies

QLINQ HEALTH uses cookies to support the operation, security, and performance of our Services. Cookies may be used to:

• Maintain secure user sessions
• Authenticate users after login
• Remember user preferences
• Improve website functionality
• Monitor website performance
• Analyze usage trends
• Detect and prevent fraudulent or malicious activity
• Support accessibility features
• Improve system reliability
• Maintain application security

Cookies are not used to make medical decisions or to access patient records beyond what is necessary to provide the Services.

Types of Cookies We Use

Essential Cookies

Essential cookies are required for the operation of our Services. These cookies enable core functionality such as authentication, security, navigation, and session management. Without these cookies, certain features of the Services may not function properly. Examples include:

• User authentication
• Secure login sessions
• Load balancing
• Session management
• Security token validation

These cookies cannot be disabled through our website because they are necessary for the Services to operate.

Functional Cookies

Functional cookies remember choices you make in order to improve your experience. These may include:

• Language preferences
• Accessibility settings
• User interface preferences
• Notification preferences

Performance and Analytical Cookies

Performance cookies help us understand how visitors interact with our website so that we can improve usability and performance. Information collected may include:

• Pages visited
• Time spent on pages
• Navigation paths
• Browser type
• Device type
• Operating system
• General geographic region
• Website performance metrics

Where analytics services are used, information is aggregated and does not directly identify individual users.

Security Cookies

Security cookies assist in protecting our Services by helping us:

• Detect suspicious login attempts
• Prevent unauthorized access
• Protect against automated attacks
• Prevent fraud
• Maintain secure sessions
• Monitor abnormal activity

These cookies are an important part of protecting patient and clinic information.

Third Party Cookies

QLINQ HEALTH may use trusted third-party service providers that place cookies or similar technologies on our behalf to provide functionality including:

• Cloud hosting services
• Identity and authentication services
• Website analytics
• Performance monitoring
• Error reporting
• Notification services
• Content delivery services

These providers may collect technical information necessary to deliver their services. QLINQ HEALTH does not sell personal information collected through cookies.

Health Care Information

Cookies used by QLINQ HEALTH are not intended to store medical diagnoses, treatment information, or complete Personal Health Information (PHI).

Access to patient information within the Clinic Web Platform and Patient Mobile Application is protected through authentication, encryption, and role-based access controls.

Managing Cookies

Most web browsers allow you to control or disable cookies through browser settings. You may:

• Delete existing cookies
• Block future cookies
• Receive notifications before cookies are stored
• Configure browser privacy settings

Please note that disabling certain cookies may affect the functionality of our Services, including secure login and user preferences.

Mobile Application

Our Patient Mobile Application may use technologies similar to cookies, including secure local storage and application identifiers, to:

• Maintain user authentication
• Remember preferences
• Improve application performance
• Support notifications
• Enhance security

These technologies operate similarly to browser cookies but are managed through your mobile device and application settings.

Data Protection

QLINQ HEALTH implements administrative, technical, and physical safeguards designed to protect information associated with cookies and related technologies. Security measures may include:

• Encryption in transit
• Encryption at rest
• Secure cloud infrastructure hosted within Microsoft Azure
• Role-based access controls
• Multi-factor authentication where applicable
• Continuous security monitoring
• Logging and audit controls

While we employ industry-standard security measures, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

Contact Us

If you have any questions about this Cookie Policy, our privacy practices, or wish to request access to or correction of your personal information, please contact privacy@qlinqhealth.ca.