Privacy Policy

QLINQ HEALTH ("we," "our," or "us") is committed to protecting the privacy and security of personal information collected through our appointment scheduling web platform and patient application used by patients, clinics, physicians, dentists, and healthcare staff.

This Privacy Policy describes how we collect, use, store, and protect personal information in accordance with applicable Canadian privacy laws, aligning with the Personal Health Information Protection Act ("PHIPA").

Information We Collect

We collect only the information necessary to provide appointment scheduling services, including:

Patient Information

• Name
• Date of birth
• Phone number
• Appointment details

Clinic and Provider Information

• Clinic name
• Physician, doctor, or dentist name
• Authorized staff account information
• Calendar information for appointments

How We Use Information

We use personal information only for purposes related to operating the Platform, including:

• Booking and managing appointments
• Sending appointment confirmations or reminders
• Supporting clinics and healthcare providers
• Maintaining platform security and functionality
• Meeting legal and regulatory obligations

We do not sell personal information or use it for advertising or marketing purposes.

Data Storage and Security

All data is securely hosted within Canada using Microsoft Azure cloud infrastructure. We use reasonable administrative and technical safeguards to protect personal information, including encryption, secure access controls, and restricted access to authorized personnel.

Disclosure of Information

We may share information only:

• With authorized clinics and healthcare providers
• With trusted service providers supporting the Platform
• When required by law

We do not sell or rent personal information to third parties.

Retention

We retain personal information only as long as necessary to provide services, comply with legal obligations, and support legitimate business operations. Information is securely deleted when no longer required.

Access and Corrections

Individuals may request access to or correction of their personal information, subject to applicable laws.

Deleting Your Account

You can permanently delete your QLINQ Health patient account at any time from the mobile app: open the Profile tab, chooseDelete Account, and confirm with your password. Deletion removes your name, email address, phone number, date of birth and the profiles of any dependents you manage, cancels your upcoming appointments, and signs you out of all devices. It cannot be undone.

Records of past visits are retained by the clinics involved in de-identified form, as clinics are required to keep health records under applicable law. If you cannot access the app, you can request deletion by emailing privacy@qlinqhealth.cafrom the email address on your account, and we will complete it within 30 days.

Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or wish to request access to or correction of your personal information, please contact privacy@qlinqhealth.ca.